Return & Refund

Return & Refund Policy

At SmartCarMedia, we deliver a good quality product with the best price in the market, we want you to love your purchase! Here’s how we handle returns and refunds:

1. 14-Day Satisfaction Guarantee

You can request a return within 7 days of delivery .
Items must be unused and in original packaging.

2. Defective or Incorrect Items

If your item is defective, damaged, or not as described, we will fully refund or replace it.
Please provide photos or a video so we can quickly process your request.

3. Change of Mind / “No Reason” Returns

We understand that sometimes you may change your mind. For items returned in unused and original condition, we may offer a partial refund. Return shipping costs are the customer’s responsibility. Customers are responsible for return shipping costs in these cases.

4. How to Request a Return

Contact us via email or WhatsApp within 14 days.
Provide your order number and reason for return.

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SmartCarMedia keep your payment information safe and secure. We support professional payment methods to ensure that your payment details are secure. All your payment details will be handled in accordance with smartcarmedia Privacy Policy to keep your personal details safe and secure.

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